Customer service is another reason I like U-Tech Center. Today I got my Saginaw power steering pump, and the pics below show how it arrived. So I called the # that was on the information that came with it and left a message explaining what the problem was - that the box had a hole in it and the reservoir has been dinged.
A bit later I got a call from a strange # that I let roll to voice mail. It was from Frank and he said "I apologize" and "I'll have another one shipped to you." Then "...feel free to call me at 877-804-6297 if you have any questions."
So I called and had a really good conversation with Frank. I told him that the box was old and it looked to me like the packaging failed, but that I think the pump is usable. He said "No worry, I'll have another one sent to you." When I asked what to do with this one he said "There's no reason to return it." So I told him I'd give it away and he said "Sure!"
In addition, I told him about this review system and that I'd be happy to send him a link. He said to send the link and tell y'all that you can use this email address to communicate with him: truckparts@uhaul.com.
Gary, AKA "Gary fellow":
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Dad's: '81 F150 Ranger XLT 4x4: Down for restomod: Full-roller "stroked 351M" w/Trick Flow heads & intake, EEC-V SEFI/E4OD/3.50 gears w/Kevlar clutches
Blue: 2015 F150 Platinum 4x4 SuperCrew wearing Blue Jeans & sporting a 3.5L EB & Max Tow
Big Blue: 1985 F250HD 4x4: 460/ZF5/3.55's, D60 w/Ox locker & 10.25 Sterling/Trutrac, Blue Top & Borgeson, & EEC-V MAF/SEFI